Products & Services
Like most of the printing services, we batch print (gang-run) which means your job will be printed together with several others at the same time. It can translate to lower cost by shared cost.
We will take it into consideration base your order details (product, size, quantity etc.). We will either use Litho or Digital offset, whichever that will contribute the lowest cost to your order.
Yes, you can request for quotation and check it’s status or refer the matter with your sales consultants from our Customer Service.
You need to click on the item that going to order in “Products” category. Once click, it’ll link you to the related product, specification will be show there.
Order will be ready within 3 working days on the date you placed order. However, it may depends on the productivity force and the number of pending orders from other customers in our production.
All orders ONLY can be made through by our website.
Depends on situation. We'll cancel your job and refund your credit, ONLY IF your order is not yet in the printing process or not under promotion categories. You need to contact our Customer Service or direct sales agent immediately.
Yes. We also provide special price on our hot items like banner, bunting, name card, flyer & etc.
Limit to uploading artwork through our website is 15MB per artwork file. If your file is larger than this, feel free to call us or email us to arrange an alternative arrangement to supply the artwork.
You will be contacted as soon as possible by our Designer Team or our Customer Service. If your pending job is about the artwork error, kindly resend the new artwork file to us. If facing any other issues with the printing or processes, kindly refer to our Customer Service or Designer Team.
Artwork File Preparation
Yes, feel free to contact our customer service. Design fee will be charge base on your requirement.
Yes, is a MUST. Improperly prepared files can cause delays in manufacturing.
If you have a specific problem that is not covered in this guide, or have other questions, please feel free to contact us.
You will receive a "Pending" notice in the pending Job List which means your order is put on hold. You are required to resend the corrected artwork within 7 days, else your order will be considered null and void. IP will inform you of an error by email after checking your artwork.
In Adobe Illustrator, JPEG image format or Adobe Acrobat Document (PDF) only. You can get the information by viewing our Artwork Specifications.
You will required to send your artwork through or while visiting our product ordering page, at the bottom of the page.
ONLY IF your order is not yet in the printing process. Kindly contact Customer Service to check the status of your order.
No. It is a known fact within the printing industry that 100% process colour accuracy is not presently possible with the current print technology. Factors that may cause colour deviation include quality of paper stock, humidity of the weather, type of press machine, difference between monitor displays and colour setting (RGB VS CMYK)
Dispatch & Delivery
Sorry, currently IP DO NOT PROVIDE any delivery services to the customers’ address or location, only office walk-ins. Any request regarding this matter, kindly refer or deal with our Customer Service for any assistance.
Mostly our goods will be delivered or ready in our office for walk-in collection. We have our own dispatch for our office delivery, we also have our appointed courier to all states in Malaysia as below
Depending on the product types, the duration of each our products’ production and processing taken may be different. Usually in a lot of our production’s cases, we will give the customers 3 to 7 working days starting from the next day of the specific date of the order was made, excluding Saturdays. Our Customer Service or Admin staff will contact you when your order/item is ready for collection from our office.
We have an optional Rush Order service for selected product. Customers might need to pay extra to have their orders to be done faster than the expected process days. Same goes to your item’s collection day or time.
Yes, you can choose to self-collect option during checkout, and our dispatch and customer service will set your ordered items to the office for your walk-in collection and check out process.
Contact to our Customer Service on this contact number 05-215 0006 or an email at firstname.lastname@example.org . You may also contact directly with your sales consultant.
If your order is still not ready within the specified date or time, please feedback to us on anytime possible, our Customer Service will review your complaint and work with you to meet your expectation.
Payment & Invoices
Any payments can be made through online transactions with your bank account at the end of your items and finishing’s’ ordering process. You will then need to email us about your ordered item and your bank transactions statement, for us to proceed your printing process.
You will be issued an electronic official invoice for the order you make. You're able to print out an official invoice or trace and print your order and statement of account. You can also get your invoice, sales order or statements via walk-in to our office with our Customer Service.